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Our customer support team is here to help you. If you require assistance please do not hesitate to contact us using the available methods:
Telephone
Freephone Orderline:
0800 038 0030 (24 hours a day)
General Enquiries & Customer Support:
0871 716 7163 (9.00am to 5.00pm Monday to Friday - GMT)
Regular Mail
Send standard mail correspondence and money orders to:
Multiplex Media Ltd / STHQ
The Portal
Woolpack Lane
Nottingham
Nottingham
NG1 1GA
United Kingdom
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Email
General Enquiries / Customer Support
For all general enquiries please email info@sextoyshq.com.
Sex Toys Advice
You can email one of our sex toy advisors on advice@sextoyshq.com with your adult toy queries.
Order Queries
If you have a query regarding an existing order please email your order number and nature of query to customercare@sextoyshq.com.
Suggestions
If you have a suggestion or would like to comment on your shopping experience with us please email our management team directly on customercare@sextoyshq.com.
Business Queries
For all business related queries please contact business@sextoyshq.com.
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Consult the help section of your e-mail program to see how to alter the settings that filter junk email or block mail, to prevent this from recurring. You may need to add SexToysHQ.com to your 'safe' list in order to receive future mailings from us. Please contact us again with your question after you have taken the necessary steps to be able to receive email from us.
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