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Our customer support team is here to help you. If you require assistance please do not hesitate to contact us using the available methods:
Telephone
Freephone Orderline:
0800 038 0030 (24 hours a day)
General Enquiries & Customer Support:
0844 544 5482 (9.00am to 5.00pm Monday to Friday (GMT))
Regular Mail
Send standard mail correspondence and money orders to:
Multiplex Media Ltd / STHQ
Arliss Court, 4th Floor
24 Clarendon Road
Watford
Hertfordshire
WD17 1JY
United Kingdom
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Email
General Enquiries / Customer Support
For all general enquiries please email info@sextoyshq.com.
Sex Toys Advice
We have a sex toy discussion forum where you can discuss sex toys with other like minded individuals.
Alternatively you can always email one of our sex toy advisors on advice@sextoyshq.com with your adult toy queries.
Order Queries
If you have a query regarding an existing order please email your order number and nature of query to orders@sextoyshq.com.
Suggestions
If you have a suggestion or would like to comment on your shopping experience with us please email our management team directly on orders@sextoyshq.com.
Business Queries
For all business related queries please contact business@sextoyshq.com.
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If you have contacted us recently, but have not yet received a reply, your Internet Service Provider (ISP), e-mail client (e.g. Outlook) or web-based email service (such as Hotmail or Yahoo) may be blocking e-mail from SexToysHQ.com. If you suspect this is happening, please check the junk email or spam folder, as messages are often automatically moved there.
Consult the help section of your e-mail program to see how to alter the settings that filter junk email or block mail, to prevent this from recurring. You may need to add SexToysHQ.com to your 'safe' list in order to receive future mailings from us. Please contact us again with your question after you have taken the necessary steps to be able to receive email from us.
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